Introduction

Welcome to Nile Wanderlust Travel and Tourism, a registered company in South Sudan. These Terms and Conditions govern the use of our services, including air ticketing, visa processing assistance, hotel booking, holiday packages, flight chartering, local outdoor tours, and meeting incentives conferences and events (M.I.C.E). By using our services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use our services.

Definitions

  • “Company”, “we”, “us”, or “our” refers to Nile Wanderlust Travel and Tourism.
  • “Customer”, “client”, “you”, or “your” refers to the person or entity using our services.
  • “Services” refers to the services offered by Nile Wanderlust Travel and Tourism, including air ticketing, visa processing assistance, hotel booking, holiday packages, flight chartering, local outdoor tours, and meeting incentives conferences and events (M.I.C.E).
  • “Supplier” refers to any third-party provider of goods or services, including airlines, hotels, tour operators, and transportation companies.

Booking and Payment

  • All bookings are subject to availability and confirmation by us or the relevant supplier.
  • We reserve the right to refuse any booking at our discretion.
  • Payment for services must be made in full at the time of booking, unless otherwise agreed by us.
  • We accept payment via bank transfer, credit/debit card, or mobile payment.
  • Any payment made to a supplier is subject to the supplier’s terms and conditions, and we are not responsible for any losses or damages incurred as a result of the supplier’s actions or inactions.

Cancellations and Refunds

  • Cancellation policies vary by service and supplier. Please refer to the specific terms and conditions of your booking for details.
  • In general, cancellations made less than 72 hours before the start of the service may be subject to a cancellation fee.
  • Refunds, if applicable, will be processed within 30 days of the cancellation date, and may be subject to administrative fees.

Changes and Amendments

  • We reserve the right to make changes and amendments to these Terms and Conditions at any time and without prior notice.
  • Any changes or amendments will be effective immediately upon posting on our website or notifying you by email.
  • Your continued use of our services after any changes or amendments constitutes acceptance of the updated Terms and Conditions.

Liability and Disclaimers

  • Nile Wanderlust Travel and Tourism acts only as an intermediary between you and the suppliers of goods and services.
  • We are not liable for any damages, losses, or expenses incurred as a result of any act or omission of a supplier, including but not limited to, overbooking, cancellation, delay, or any other error or omission.
  • We do not guarantee the accuracy, completeness, or timeliness of any information provided by suppliers, and we are not responsible for any errors or omissions in such information.
  • Our liability to you is limited to the amount paid by you for the relevant service, and we are not liable for any indirect, consequential, or punitive damages.
  • We strongly recommend that you purchase travel insurance to protect yourself against any unforeseen circumstances.

Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of South Sudan.
  • Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of South Sudan.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at info@nilewt.com